OVERVIEW

Digital content and physical books made out to a specific person are non-refundable. 

For all other products, refunds are only given if there is proof the item arrived damaged and must be requested within 14 days of the item being shipped. 

DAMAGED ITEMS

To request a refund, we require photo proof of damage submitted to Crystal@CrystalCaudill.com with the subject line: ITEM DAMAGED. Crystal will work with you to determine next steps.

MISSING ITEMS

If you were notified your item has shipped and it has not arrived within 14 days of notification, please reach out to Crystal@CrystalCaudill.com with the subject line: MISSING ITEM. Crystal will respond within 1- 3 business days, weekends exempt.

Need help?

Contact us at crystal@crystalcaudill.com for questions related to refunds and returns.